Research Keyword

New research shows that commiseration can be detrimental to effective team leadership. Try compassion with emotional distance instead.

Can you just pay people to change? Why are new year's resolutions so hard? And is a carrot better than a stick? Professor Dilip Soman answers your questions in our new video series, Rotman Office Hours.

Sending the shoes back? How about this lovely gift card? To address the US$816 billion in lost revenue, retailers should look at improving their cross-selling efforts, new research finds.

How does fear, familiarity and skepticism influence consumer choices and capital markets? Professor Bing Han explores the hidden biases that shape investment preferences.

More and more consumers are engaging in showrooming, the practice of visiting brick-and-mortar retail stores to research a product before buying it elsewhere at a lower price.

David McRaney joins the Rotman Visiting Experts podcast to explore why we live in a post-trust world, and how we can use science to change people's opinions.

Professor David Soberman weighs in on why popular American retailers struggle to stay in business north of the border.

Go ahead and cancel that meeting. When we unexpectedly find our calendars freed up, we're more likely to spend it on something fun and frivolous, rather than more work, finds professor Claire Tsai.