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While everyone talks about hybrid work and quiet quitting, Lynda Gratton explores longer-term societal changes, and their ultimate impact on how we design office experiences.

Introducing variety into popular product recommendations can increase customer engagement by upwards of 30 per cent, a new study shows.

Watch as Ken Eakin explains the business system known as Lean, its effectiveness in manufacturing and other sectors and poorly applied in the knowledge economy.

Teaching machines to behave intelligently raises a number of difficult issues for society, says professor John Hull, a video entitled Machine Learning in Business.

Countering fears of AI and automation anxiety, Ken Goldberg, the UC Berkeley professor and CEO of Ambidextrous Robotics, emphasizes the positive potential of AI to give us more time to do what we do best.

Intent is knowable. Based on context — who is calling, where you are located, the time of day and other information — a virtual agent can rapidly identify what you are looking for.

Online shoppers may be pleasantly surprised when their product price drops during checkout. They can probably thank Minimum Advertised Price restraint.

The popularity of online banking has put old-fashioned, brick-and-mortar branches under threat. Yet research shows the benefits of having a face-to-face relationship with your bank.