Efficiency and Operational Performance Rethinking work post pandemic? Keep these 4 lessons in mind Oct, 2022 | Video While everyone talks about hybrid work and quiet quitting, Lynda Gratton explores longer-term societal changes, and their ultimate impact on how we design office experiences. Keywords: automation CEOs disruption economics employee retention employment equality sustainability Efficiency and Operational Performance 'Hooking' online shoppers is about more than popularity Nov, 2021 | Article Introducing variety into popular product recommendations can increase customer engagement by upwards of 30 per cent, a new study shows. Keywords: analytics artificial intelligence automation behavioural economics behavioural science consumer behaviour decision making machine learning Efficiency and Operational Performance Office Lean: Understanding and Implementing Flow in a Professional and Administrative Environment Feb, 2020 | Video Watch as Ken Eakin explains the business system known as Lean, its effectiveness in manufacturing and other sectors and poorly applied in the knowledge economy. Keywords: automation behavioural economics business history efficiency management operational performance productivity strategy AI, Analytics and Big Data Rotman Management Magazine Speaker Series: Machine Learning in Business: Issues for Society, winter 2020 Feb, 2020 | Video Teaching machines to behave intelligently raises a number of difficult issues for society, says professor John Hull, a video entitled Machine Learning in Business. Keywords: artificial intelligence automation big data decision making financial markets machine learning technology AI, Analytics and Big Data A machine learning veteran describes quest for inclusive intelligence Jan, 2020 | Article Countering fears of AI and automation anxiety, Ken Goldberg, the UC Berkeley professor and CEO of Ambidextrous Robotics, emphasizes the positive potential of AI to give us more time to do what we do best. Keywords: artificial intelligence automation big data disruption employment machine learning productivity start-ups AI, Analytics and Big Data A customer service expert describes how AI is transforming consumer interactions Jan, 2020 | Article Intent is knowable. Based on context — who is calling, where you are located, the time of day and other information — a virtual agent can rapidly identify what you are looking for. Keywords: analytics artificial intelligence automation behavioural science consumer behaviour decision making machine learning technology Efficiency and Operational Performance Product distribution restraints are not equal Dec, 2019 | Article Online shoppers may be pleasantly surprised when their product price drops during checkout. They can probably thank Minimum Advertised Price restraint. Keywords: automation competition consumer behaviour customer retention innovation psychology technology Behavioural Economics and Marketing The value of an old-fashioned visit to your bank branch Jun, 2019 | Opinion The popularity of online banking has put old-fashioned, brick-and-mortar branches under threat. Yet research shows the benefits of having a face-to-face relationship with your bank. Keywords: automation behavioural economics consumer behaviour customer retention decision making disruption psychology technology Previous 1 2 3 Next
Efficiency and Operational Performance 'Hooking' online shoppers is about more than popularity Nov, 2021 | Article Introducing variety into popular product recommendations can increase customer engagement by upwards of 30 per cent, a new study shows. Keywords: analytics artificial intelligence automation behavioural economics behavioural science consumer behaviour decision making machine learning Efficiency and Operational Performance Office Lean: Understanding and Implementing Flow in a Professional and Administrative Environment Feb, 2020 | Video Watch as Ken Eakin explains the business system known as Lean, its effectiveness in manufacturing and other sectors and poorly applied in the knowledge economy. Keywords: automation behavioural economics business history efficiency management operational performance productivity strategy AI, Analytics and Big Data Rotman Management Magazine Speaker Series: Machine Learning in Business: Issues for Society, winter 2020 Feb, 2020 | Video Teaching machines to behave intelligently raises a number of difficult issues for society, says professor John Hull, a video entitled Machine Learning in Business. Keywords: artificial intelligence automation big data decision making financial markets machine learning technology AI, Analytics and Big Data A machine learning veteran describes quest for inclusive intelligence Jan, 2020 | Article Countering fears of AI and automation anxiety, Ken Goldberg, the UC Berkeley professor and CEO of Ambidextrous Robotics, emphasizes the positive potential of AI to give us more time to do what we do best. Keywords: artificial intelligence automation big data disruption employment machine learning productivity start-ups AI, Analytics and Big Data A customer service expert describes how AI is transforming consumer interactions Jan, 2020 | Article Intent is knowable. Based on context — who is calling, where you are located, the time of day and other information — a virtual agent can rapidly identify what you are looking for. Keywords: analytics artificial intelligence automation behavioural science consumer behaviour decision making machine learning technology Efficiency and Operational Performance Product distribution restraints are not equal Dec, 2019 | Article Online shoppers may be pleasantly surprised when their product price drops during checkout. They can probably thank Minimum Advertised Price restraint. Keywords: automation competition consumer behaviour customer retention innovation psychology technology Behavioural Economics and Marketing The value of an old-fashioned visit to your bank branch Jun, 2019 | Opinion The popularity of online banking has put old-fashioned, brick-and-mortar branches under threat. Yet research shows the benefits of having a face-to-face relationship with your bank. Keywords: automation behavioural economics consumer behaviour customer retention decision making disruption psychology technology Previous 1 2 3 Next
Efficiency and Operational Performance Office Lean: Understanding and Implementing Flow in a Professional and Administrative Environment Feb, 2020 | Video Watch as Ken Eakin explains the business system known as Lean, its effectiveness in manufacturing and other sectors and poorly applied in the knowledge economy. Keywords: automation behavioural economics business history efficiency management operational performance productivity strategy AI, Analytics and Big Data Rotman Management Magazine Speaker Series: Machine Learning in Business: Issues for Society, winter 2020 Feb, 2020 | Video Teaching machines to behave intelligently raises a number of difficult issues for society, says professor John Hull, a video entitled Machine Learning in Business. Keywords: artificial intelligence automation big data decision making financial markets machine learning technology AI, Analytics and Big Data A machine learning veteran describes quest for inclusive intelligence Jan, 2020 | Article Countering fears of AI and automation anxiety, Ken Goldberg, the UC Berkeley professor and CEO of Ambidextrous Robotics, emphasizes the positive potential of AI to give us more time to do what we do best. Keywords: artificial intelligence automation big data disruption employment machine learning productivity start-ups AI, Analytics and Big Data A customer service expert describes how AI is transforming consumer interactions Jan, 2020 | Article Intent is knowable. Based on context — who is calling, where you are located, the time of day and other information — a virtual agent can rapidly identify what you are looking for. Keywords: analytics artificial intelligence automation behavioural science consumer behaviour decision making machine learning technology Efficiency and Operational Performance Product distribution restraints are not equal Dec, 2019 | Article Online shoppers may be pleasantly surprised when their product price drops during checkout. They can probably thank Minimum Advertised Price restraint. Keywords: automation competition consumer behaviour customer retention innovation psychology technology Behavioural Economics and Marketing The value of an old-fashioned visit to your bank branch Jun, 2019 | Opinion The popularity of online banking has put old-fashioned, brick-and-mortar branches under threat. Yet research shows the benefits of having a face-to-face relationship with your bank. Keywords: automation behavioural economics consumer behaviour customer retention decision making disruption psychology technology Previous 1 2 3 Next
AI, Analytics and Big Data Rotman Management Magazine Speaker Series: Machine Learning in Business: Issues for Society, winter 2020 Feb, 2020 | Video Teaching machines to behave intelligently raises a number of difficult issues for society, says professor John Hull, a video entitled Machine Learning in Business. Keywords: artificial intelligence automation big data decision making financial markets machine learning technology AI, Analytics and Big Data A machine learning veteran describes quest for inclusive intelligence Jan, 2020 | Article Countering fears of AI and automation anxiety, Ken Goldberg, the UC Berkeley professor and CEO of Ambidextrous Robotics, emphasizes the positive potential of AI to give us more time to do what we do best. Keywords: artificial intelligence automation big data disruption employment machine learning productivity start-ups AI, Analytics and Big Data A customer service expert describes how AI is transforming consumer interactions Jan, 2020 | Article Intent is knowable. Based on context — who is calling, where you are located, the time of day and other information — a virtual agent can rapidly identify what you are looking for. Keywords: analytics artificial intelligence automation behavioural science consumer behaviour decision making machine learning technology Efficiency and Operational Performance Product distribution restraints are not equal Dec, 2019 | Article Online shoppers may be pleasantly surprised when their product price drops during checkout. They can probably thank Minimum Advertised Price restraint. Keywords: automation competition consumer behaviour customer retention innovation psychology technology Behavioural Economics and Marketing The value of an old-fashioned visit to your bank branch Jun, 2019 | Opinion The popularity of online banking has put old-fashioned, brick-and-mortar branches under threat. Yet research shows the benefits of having a face-to-face relationship with your bank. Keywords: automation behavioural economics consumer behaviour customer retention decision making disruption psychology technology Previous 1 2 3 Next
AI, Analytics and Big Data A machine learning veteran describes quest for inclusive intelligence Jan, 2020 | Article Countering fears of AI and automation anxiety, Ken Goldberg, the UC Berkeley professor and CEO of Ambidextrous Robotics, emphasizes the positive potential of AI to give us more time to do what we do best. Keywords: artificial intelligence automation big data disruption employment machine learning productivity start-ups AI, Analytics and Big Data A customer service expert describes how AI is transforming consumer interactions Jan, 2020 | Article Intent is knowable. Based on context — who is calling, where you are located, the time of day and other information — a virtual agent can rapidly identify what you are looking for. Keywords: analytics artificial intelligence automation behavioural science consumer behaviour decision making machine learning technology Efficiency and Operational Performance Product distribution restraints are not equal Dec, 2019 | Article Online shoppers may be pleasantly surprised when their product price drops during checkout. They can probably thank Minimum Advertised Price restraint. Keywords: automation competition consumer behaviour customer retention innovation psychology technology Behavioural Economics and Marketing The value of an old-fashioned visit to your bank branch Jun, 2019 | Opinion The popularity of online banking has put old-fashioned, brick-and-mortar branches under threat. Yet research shows the benefits of having a face-to-face relationship with your bank. Keywords: automation behavioural economics consumer behaviour customer retention decision making disruption psychology technology Previous 1 2 3 Next
AI, Analytics and Big Data A customer service expert describes how AI is transforming consumer interactions Jan, 2020 | Article Intent is knowable. Based on context — who is calling, where you are located, the time of day and other information — a virtual agent can rapidly identify what you are looking for. Keywords: analytics artificial intelligence automation behavioural science consumer behaviour decision making machine learning technology Efficiency and Operational Performance Product distribution restraints are not equal Dec, 2019 | Article Online shoppers may be pleasantly surprised when their product price drops during checkout. They can probably thank Minimum Advertised Price restraint. Keywords: automation competition consumer behaviour customer retention innovation psychology technology Behavioural Economics and Marketing The value of an old-fashioned visit to your bank branch Jun, 2019 | Opinion The popularity of online banking has put old-fashioned, brick-and-mortar branches under threat. Yet research shows the benefits of having a face-to-face relationship with your bank. Keywords: automation behavioural economics consumer behaviour customer retention decision making disruption psychology technology Previous 1 2 3 Next
Efficiency and Operational Performance Product distribution restraints are not equal Dec, 2019 | Article Online shoppers may be pleasantly surprised when their product price drops during checkout. They can probably thank Minimum Advertised Price restraint. Keywords: automation competition consumer behaviour customer retention innovation psychology technology Behavioural Economics and Marketing The value of an old-fashioned visit to your bank branch Jun, 2019 | Opinion The popularity of online banking has put old-fashioned, brick-and-mortar branches under threat. Yet research shows the benefits of having a face-to-face relationship with your bank. Keywords: automation behavioural economics consumer behaviour customer retention decision making disruption psychology technology Previous 1 2 3 Next
Behavioural Economics and Marketing The value of an old-fashioned visit to your bank branch Jun, 2019 | Opinion The popularity of online banking has put old-fashioned, brick-and-mortar branches under threat. Yet research shows the benefits of having a face-to-face relationship with your bank. Keywords: automation behavioural economics consumer behaviour customer retention decision making disruption psychology technology Previous 1 2 3 Next