Governance and Risk Management When familiarity clouds oversight: Overcoming in-group bias at work Jul, 2025 | Article In-group bias can undermine even the most regulated industries, but professionalism might be the antidote. Keywords: behavioural science best practices corporate culture crisis management governance operational design psychology risk management Efficiency and Operational Performance What’s in the box: How mystery sells…and when it doesn’t Jul, 2025 | Article Blind boxes gamify commerce, but the mystery-driven model doesn’t work equally well for all products, new research finds. Keywords: consumer behaviour decision making operational design operational performance psychology supply chain management value creation AI, Analytics and Big Data Customer strategy in the age of AI: The 5 promises of personalization Jun, 2025 | Article As artificial intelligence continues to mature, personalization will seep across every sector. Is your business ready? Keywords: artificial intelligence automation behavioural economics consumer behaviour customer retention disruption machine learning operational design Behavioural Economics and Marketing How 'add to cart' designs influence our shopping patterns Aug, 2024 | Article Does it matter when you're asked how many items you want to purchase? New research suggests yes. Keywords: BEAR behavioural economics innovation marketing operational design operational performance psychology technology Strategy and Value Creation What are the benefits of bringing IT in house? Jul, 2024 | Article Outsourcing IT can reap big savings for fledgling organizations, but is it always the right strategy? New research paints a more nuanced picture. Keywords: automation decision making innovation operational design operational performance strategy technology value creation Governance and Risk Management Transforming safety culture: An auditing approach to reduce the likelihood of catastrophes Apr, 2024 | Article What can we learn from a trio of railroad disasters? To encourage leaders to take safety seriously, organizations should consider bringing in financial auditors to work with operational safety auditors. Keywords: accounting business ethics corporate culture crisis management operational design operational performance public policy risk management Efficiency and Operational Performance What is the bullwhip effect, and does it impact firms’ profits? Jan, 2024 | Article New research questions strongly-held assumptions about how spikes in demand can affect a firm’s profitability. Keywords: accounting consumer behaviour operational design operational performance productivity strategy supply chain management Efficiency and Operational Performance Pay to play? How e-commerce sites influence customer steering Oct, 2023 | Article When it comes to online shopping, ranking in a marketplace search engine can make or break a brand. What role does monetization of search results play in consumer choice? Keywords: big data competition consumer behaviour decision making marketing operational design value creation Previous 1 2 3 4 Next
Efficiency and Operational Performance What’s in the box: How mystery sells…and when it doesn’t Jul, 2025 | Article Blind boxes gamify commerce, but the mystery-driven model doesn’t work equally well for all products, new research finds. Keywords: consumer behaviour decision making operational design operational performance psychology supply chain management value creation AI, Analytics and Big Data Customer strategy in the age of AI: The 5 promises of personalization Jun, 2025 | Article As artificial intelligence continues to mature, personalization will seep across every sector. Is your business ready? Keywords: artificial intelligence automation behavioural economics consumer behaviour customer retention disruption machine learning operational design Behavioural Economics and Marketing How 'add to cart' designs influence our shopping patterns Aug, 2024 | Article Does it matter when you're asked how many items you want to purchase? New research suggests yes. Keywords: BEAR behavioural economics innovation marketing operational design operational performance psychology technology Strategy and Value Creation What are the benefits of bringing IT in house? Jul, 2024 | Article Outsourcing IT can reap big savings for fledgling organizations, but is it always the right strategy? New research paints a more nuanced picture. Keywords: automation decision making innovation operational design operational performance strategy technology value creation Governance and Risk Management Transforming safety culture: An auditing approach to reduce the likelihood of catastrophes Apr, 2024 | Article What can we learn from a trio of railroad disasters? To encourage leaders to take safety seriously, organizations should consider bringing in financial auditors to work with operational safety auditors. Keywords: accounting business ethics corporate culture crisis management operational design operational performance public policy risk management Efficiency and Operational Performance What is the bullwhip effect, and does it impact firms’ profits? Jan, 2024 | Article New research questions strongly-held assumptions about how spikes in demand can affect a firm’s profitability. Keywords: accounting consumer behaviour operational design operational performance productivity strategy supply chain management Efficiency and Operational Performance Pay to play? How e-commerce sites influence customer steering Oct, 2023 | Article When it comes to online shopping, ranking in a marketplace search engine can make or break a brand. What role does monetization of search results play in consumer choice? Keywords: big data competition consumer behaviour decision making marketing operational design value creation Previous 1 2 3 4 Next
AI, Analytics and Big Data Customer strategy in the age of AI: The 5 promises of personalization Jun, 2025 | Article As artificial intelligence continues to mature, personalization will seep across every sector. Is your business ready? Keywords: artificial intelligence automation behavioural economics consumer behaviour customer retention disruption machine learning operational design Behavioural Economics and Marketing How 'add to cart' designs influence our shopping patterns Aug, 2024 | Article Does it matter when you're asked how many items you want to purchase? New research suggests yes. Keywords: BEAR behavioural economics innovation marketing operational design operational performance psychology technology Strategy and Value Creation What are the benefits of bringing IT in house? Jul, 2024 | Article Outsourcing IT can reap big savings for fledgling organizations, but is it always the right strategy? New research paints a more nuanced picture. Keywords: automation decision making innovation operational design operational performance strategy technology value creation Governance and Risk Management Transforming safety culture: An auditing approach to reduce the likelihood of catastrophes Apr, 2024 | Article What can we learn from a trio of railroad disasters? To encourage leaders to take safety seriously, organizations should consider bringing in financial auditors to work with operational safety auditors. Keywords: accounting business ethics corporate culture crisis management operational design operational performance public policy risk management Efficiency and Operational Performance What is the bullwhip effect, and does it impact firms’ profits? Jan, 2024 | Article New research questions strongly-held assumptions about how spikes in demand can affect a firm’s profitability. Keywords: accounting consumer behaviour operational design operational performance productivity strategy supply chain management Efficiency and Operational Performance Pay to play? How e-commerce sites influence customer steering Oct, 2023 | Article When it comes to online shopping, ranking in a marketplace search engine can make or break a brand. What role does monetization of search results play in consumer choice? Keywords: big data competition consumer behaviour decision making marketing operational design value creation Previous 1 2 3 4 Next
Behavioural Economics and Marketing How 'add to cart' designs influence our shopping patterns Aug, 2024 | Article Does it matter when you're asked how many items you want to purchase? New research suggests yes. Keywords: BEAR behavioural economics innovation marketing operational design operational performance psychology technology Strategy and Value Creation What are the benefits of bringing IT in house? Jul, 2024 | Article Outsourcing IT can reap big savings for fledgling organizations, but is it always the right strategy? New research paints a more nuanced picture. Keywords: automation decision making innovation operational design operational performance strategy technology value creation Governance and Risk Management Transforming safety culture: An auditing approach to reduce the likelihood of catastrophes Apr, 2024 | Article What can we learn from a trio of railroad disasters? To encourage leaders to take safety seriously, organizations should consider bringing in financial auditors to work with operational safety auditors. Keywords: accounting business ethics corporate culture crisis management operational design operational performance public policy risk management Efficiency and Operational Performance What is the bullwhip effect, and does it impact firms’ profits? Jan, 2024 | Article New research questions strongly-held assumptions about how spikes in demand can affect a firm’s profitability. Keywords: accounting consumer behaviour operational design operational performance productivity strategy supply chain management Efficiency and Operational Performance Pay to play? How e-commerce sites influence customer steering Oct, 2023 | Article When it comes to online shopping, ranking in a marketplace search engine can make or break a brand. What role does monetization of search results play in consumer choice? Keywords: big data competition consumer behaviour decision making marketing operational design value creation Previous 1 2 3 4 Next
Strategy and Value Creation What are the benefits of bringing IT in house? Jul, 2024 | Article Outsourcing IT can reap big savings for fledgling organizations, but is it always the right strategy? New research paints a more nuanced picture. Keywords: automation decision making innovation operational design operational performance strategy technology value creation Governance and Risk Management Transforming safety culture: An auditing approach to reduce the likelihood of catastrophes Apr, 2024 | Article What can we learn from a trio of railroad disasters? To encourage leaders to take safety seriously, organizations should consider bringing in financial auditors to work with operational safety auditors. Keywords: accounting business ethics corporate culture crisis management operational design operational performance public policy risk management Efficiency and Operational Performance What is the bullwhip effect, and does it impact firms’ profits? Jan, 2024 | Article New research questions strongly-held assumptions about how spikes in demand can affect a firm’s profitability. Keywords: accounting consumer behaviour operational design operational performance productivity strategy supply chain management Efficiency and Operational Performance Pay to play? How e-commerce sites influence customer steering Oct, 2023 | Article When it comes to online shopping, ranking in a marketplace search engine can make or break a brand. What role does monetization of search results play in consumer choice? Keywords: big data competition consumer behaviour decision making marketing operational design value creation Previous 1 2 3 4 Next
Governance and Risk Management Transforming safety culture: An auditing approach to reduce the likelihood of catastrophes Apr, 2024 | Article What can we learn from a trio of railroad disasters? To encourage leaders to take safety seriously, organizations should consider bringing in financial auditors to work with operational safety auditors. Keywords: accounting business ethics corporate culture crisis management operational design operational performance public policy risk management Efficiency and Operational Performance What is the bullwhip effect, and does it impact firms’ profits? Jan, 2024 | Article New research questions strongly-held assumptions about how spikes in demand can affect a firm’s profitability. Keywords: accounting consumer behaviour operational design operational performance productivity strategy supply chain management Efficiency and Operational Performance Pay to play? How e-commerce sites influence customer steering Oct, 2023 | Article When it comes to online shopping, ranking in a marketplace search engine can make or break a brand. What role does monetization of search results play in consumer choice? Keywords: big data competition consumer behaviour decision making marketing operational design value creation Previous 1 2 3 4 Next
Efficiency and Operational Performance What is the bullwhip effect, and does it impact firms’ profits? Jan, 2024 | Article New research questions strongly-held assumptions about how spikes in demand can affect a firm’s profitability. Keywords: accounting consumer behaviour operational design operational performance productivity strategy supply chain management Efficiency and Operational Performance Pay to play? How e-commerce sites influence customer steering Oct, 2023 | Article When it comes to online shopping, ranking in a marketplace search engine can make or break a brand. What role does monetization of search results play in consumer choice? Keywords: big data competition consumer behaviour decision making marketing operational design value creation Previous 1 2 3 4 Next
Efficiency and Operational Performance Pay to play? How e-commerce sites influence customer steering Oct, 2023 | Article When it comes to online shopping, ranking in a marketplace search engine can make or break a brand. What role does monetization of search results play in consumer choice? Keywords: big data competition consumer behaviour decision making marketing operational design value creation Previous 1 2 3 4 Next