Research by Topics

Ask our experts: The supply chain, explained

Mar, 2024 | Video

The supply chain took the spotlight during the pandemic, thanks to shipping and manufacturing issues making getting parts and products a challenge. But how does it work? And can it be improved? The latest Office Hours has the answers.

What is the bullwhip effect, and does it impact firms’ profits?

Jan, 2024 | Article

New research questions strongly-held assumptions about how spikes in demand can affect a firm’s profitability.

Pay to play? How e-commerce sites influence customer steering

Oct, 2023 | Article

When it comes to online shopping, ranking in a marketplace search engine can make or break a brand. What role does monetization of search results play in consumer choice?

Unlocking the secret to building better teams

Apr, 2023 | Article

From the surprising benefits of gossip to the importance of identifying individual motivations, professor Matthew Feinberg's research explores the human nature of teamwork and how managers can effectively bring people together.

Why restaurants should prioritize walk-ins to keep customers happy

Jan, 2023 | Article

When it comes to ordering food at a restaurant, does prioritizing online and mobile orders create a worse experience for walk-in customers? New research suggests yes.

Tips and tricks for better handling complex negotiations

Jan, 2023 | Article

Come to the bargaining table prepared with these strategies and you’ll be able to navigate even the most challenging of negotiations, says professor Geoffrey Leonardelli.

Changes in employee training can reduce injury rates during store robberies

Nov, 2022 | Article

A new study challenges assumptions about how to keep convenience store employees safe during confrontations. Professor Katy DeCelles breaks down those myths.

Rethinking work post pandemic? Keep these 4 lessons in mind

Oct, 2022 | Video

While everyone talks about hybrid work and quiet quitting, Lynda Gratton explores longer-term societal changes, and their ultimate impact on how we design office experiences.